You can delete your Money HQ account and everything stored with it at any time — from inside the app, or by asking us here. You don't need the app installed to make the request.
Email us from the address on the account and we'll delete it for you. No reason needed.
Email support@musenexus.caWe reply within 5 business days and complete deletion within 30 days of confirming it's your account. We may ask you to confirm from the account's email address — that check exists so nobody else can delete your data.
| What | What happens |
|---|---|
| Your sign-in | Deleted. You can't sign in again, and the email is free to reuse. |
| Shared expenses you added | Deleted. |
| Settle-up records you were part of | Deleted — the ones you paid and the ones paid to you. |
| Invites you sent | Deleted. |
| Household chat messages you sent | Deleted. |
| Notification tokens for your devices | Deleted. |
| Households where you are the last member | Deleted, along with their bills, goals and history. |
| Households with other people still in them | You are removed. The group and their records stay — deleting your account must not destroy someone else's. Where one of their records names you as the payer, your name comes off it. |
| Everything on your phone | Erased when you delete from inside the app. If you ask by email, use Settings → Data → Erase all data to clear the device. |
Nothing is kept for marketing. Backups roll off within 30 days, and we may keep a minimal record of the deletion request itself (the date and that it was completed) where we're required to show we handled it properly.
Kid profiles never have accounts of their own. A parent creates them, and a child's name, chores, jars and pocket money live on the parent's device — they are not sent to us and there is nothing on our side to delete. Erasing the app's data on that device removes them.